Refund policy

Returns & Refund Policy

Right to Cancel (Cooling-Off Period)

If you are a consumer, you have the right to cancel your order within 14 days without giving any reason.

The cancellation period will expire 14 days after the day you receive your goods.

To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g. email or letter).

You can contact us at:
📧 Email: kontakt@legacymt.pl


Effects of Cancellation

If you cancel your order, we will refund all payments received from you, excluding standard delivery costs (excluding any additional costs resulting from your choice of a more expensive delivery method).

We will process the refund within 14 days from the day we receive your returned goods or proof that you have sent them back.

Refunds will be made using the same payment method you used for the transaction, unless agreed otherwise.


Returning Goods

You must send back the goods within 14 days from the day you notify us of cancellation.

Return address:

Midas Group Płuciennik
Szwabowska Sp.K.

Al.San Francisco 2,
55-020 Rzeplin, Poland

 You will be responsible for the direct cost of returning the goods.

Due to the size and nature of our products (e.g. shower cabins), return shipping costs may be significant and may require a courier or pallet delivery service.


Condition of Returned Products

You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

Returned items must be:

  • unused

  • undamaged

  • in original packaging

  • complete with all parts


Non-Returnable Items

The right to cancel does not apply to:

  • Products made to your specifications or clearly personalised

  • Items that have been installed or used

  • Products that cannot be returned for hygiene reasons once unsealed


Damaged or Faulty Goods

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos.

We will arrange a replacement, repair, or refund in accordance with your consumer rights.


Additional Returns Policy (Extended Returns)

We may offer extended return periods (e.g. 30 days) for selected products.
This applies only to unused and resalable items in original condition.


Contact Us

If you have any questions about returns, please contact us:
📧 kontakt@legacymt.pl